| ID | 333390 |
| Title Proper | Customer satisfaction as a predictor of customer advocacy and negative word of mouth : A study of hotel industries |
| Language | ENG |
| Author | Pandey (Vijay Kumar) etc. |
| `In' analytical Note | Abhigyan 26(3) Oct-Dec 2008 pp46-53 |
| Journal Source | Abhigyan 26(3) Oct-Dec 2008 pp46-53 |
| Classification Number | X9(M32) |
| Key Words | Hotel industries : Customer satisfaction ; Customer satisfaction : Hotel industries ; Catering industries : Customer satisfaction |