| ID | 343911 |
| Call Number | 2:20k8/P9 |
| Title Proper | Delivering satisfaction and service quality |
| Other Title Information | A customer-based approach for libraries |
| Language | ENG |
| Author | Hernon, Peter |
| Publication | NEW DELHI, Indiana Publishing, 2009. |
| Description | 181 pp Hb+ 28 cm |
| Standard Number | 81 8408 242 8 |
| Price. Qualification | 995.00(GIPE pur) |
| Classification Number | 2:20k8 |
| Key Words | Library sevices : Quality aspects ; Customer services : Libraries ; Libraries : Customer services |