| ID | 350380 |
| Title Proper | Factor analysis of life insurance service quality of post office-an application of servqual tool |
| Language | ENG |
| Author | Ramaprasad (M. V.) ; Vennam (Upender) |
| `In' analytical Note | GITAM Journal of Management 10(2) Feb 2012pp18-36 |
| Journal Source | GITAM Journal of Management 10(2) Feb 2012pp18-36 |
| Classification Number | X31 |
| Key Words | SERVQUAL ; Service quality ; Post Office ; Factor analysis |