| ID | 350392 |
| Title Proper | Customer expectations and service deliverables : An empirical study of gaps in services offered by ICICI bank in Haryana |
| Language | ENG |
| Author | Mohan (Chetan) ; Sudesh |
| `In' analytical Note | GITAM Journal of Management 10(2) Feb 2012pp176-186 |
| Journal Source | GITAM Journal of Management 10(2) Feb 2012pp176-186 |
| Classification Number | X62 |
| Key Words | Customer satisfaction ; ICICI Bank |