| ID | 355248 |
| Title Proper | Customer oriented bureaucracy and flexibility : Interactions and implications in the services industry context |
| Language | ENG |
| Author | Dhiman (Amit) ; Tomar (Avantika) |
| `In' analytical Note | Indian Journal of Industrial Relations 48(1) Jul 2012 pp43-58 |
| Journal Source | Indian Journal of Industrial Relations 48(1) Jul 2012 pp43-58 |
| Classification Number | X9(b1) |
| Key Words | Service sector : Customer orientation ; Customer orientation : Service sector |