| ID | 357304 |
| Title Proper | Specialised versus multi-skilled workforce : A newsboy approach for call centre resource planning |
| Language | ENG |
| Author | Bose (Dipankar) ; Chatterjee (A.K.) |
| `In' analytical Note | Management and Labour Studies 40(3-4) Aug & Nov 2015 pp252-267 |
| Journal Source | Management and Labour Studies 40(3-4) Aug & Nov 2015 pp252-267 |
| Classification Number | X:8 |
| Key Words | Manpower planning : Call centres ; Specialised workers : Call centres ; Multi-skill workers : Call centres ; Call centres : Manpower planning |