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ID358566
Title ProperAssessment of SERVQUAL model in hospitals located in tier II cities of India
LanguageENG
AuthorA. (Madhura Prabhu) ;  Iyer (Lakshmi Shankar)
`In' analytical NoteJournal of Health Management 20(1) March 2018 pp28-37
Journal SourceJournal of Health Management 20(1) March 2018 pp28-37
Classification NumberL:14
Key WordsHospitals : Service quality : Urban areas ;  Service quality : Hospitals : Urban areas ;  SERVQUAL model : Service quality : Hospitals : Urban areas ;  Urban hospitals : Service quality : SERVQUAL model