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ID361155
Title ProperEffect of perception of complaint management system on purchase intention: The mediating role of congnitive dissonance.
LanguageENG
AuthorKansal (Purva) ;  Chadha (S.K) ;  Goel (Suriti)
`In' analytical NoteVision : Journal of Business Perspective 22(4) Dec 2018 pp347-355
Journal SourceVision : Journal of Business Perspective 2018-12 22, 4
Classification NumberX:161
Key WordsPerception: Management system: Purchase intention: Mediating role: Cognitive ;  Management system: Purchase intention: Mediating role: Cognitive: Perception ;  Purchase intention: Mediating role: Cognitive: Perception: Management system ;  Mediating role: Cognitive: Perception: Management system: Purchase intention ;  Cognitive: Perception: Management system: Purchase intention:Mediating role