| ID | 352820 |
| Title Proper | Hope to despair : The experience of organizing Indian call centre employees |
| Language | ENG |
| Author | D'Cruz (Premilla) ; Noronha (Ernesto) |
| `In' analytical Note | Indian Journal of Industrial Relations 48(3) Jan 2013pp471-486 |
| Journal Source | Indian Journal of Industrial Relations 48(3) Jan 2013pp471-486 |
| Classification Number | X:9 |
| Key Words | Business process outsourcing ; Call centres ; IT services |