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CUSTOMER RELATIONSHIP MANAGEMENT
(8)
answer(s).
Srl
Item
1
ID:
352370
CRM & e CRM a sharpened spearhead to retain customers in Indian hypermarkets
/ Das (Gairik)
Das (Gairik)
Journal Article
0 Rating(s) & 0 Review(s)
Key Words
Customer relationship management
;
Customer retention
;
Electronic customer Relationship Management
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2
ID:
351879
Customer lifetime value through relationship management - A case study of the big three new age banks in India
/ Bihari (Suresh Chandra)
Bihari (Suresh Chandra)
Journal Article
0 Rating(s) & 0 Review(s)
Key Words
Customer relationship management
;
Indian banking industry
;
ICICI Bank
;
HDFC Bank
Export
3
ID:
326682
Customer relationship management in passenger car industry
/ Joseph (J.Jelsy)
Joseph (J.Jelsy)
Journal Article
0 Rating(s) & 0 Review(s)
Key Words
Customer relationship management
;
Passenger car industry : Customer relationship
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4
ID:
351258
Customer retention strategies : The key to success and growth of bharat sanchar nigam ltd.
/ Unnikrishnan (Ajitharani); Johnson (B.)
Johnson (B.)
Journal Article
0 Rating(s) & 0 Review(s)
Key Words
Customer relationship management
;
BSNL
;
Customer retention
;
Adalats
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5
ID:
352889
Exploring the moderating effects of relationship inertia and switching cost on CRM performance-Customer satisfaction-retention l
/ Baksi (Arup Kumar); Parida (Bivraj Bhushan)
Baksi (Arup Kumar)
Journal Article
0 Rating(s) & 0 Review(s)
Key Words
Customer relationship management
;
Satisfaction
;
Retention
;
Inertia
;
Switching cost
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6
ID:
265384
Managing the k-factor
/ Basha (V. Jeelan)
Basha (V. Jeelan)
Journal Article
0 Rating(s) & 0 Review(s)
Key Words
Knowledge management
;
Supply chain management
;
Collaborations
;
Customer relationship management
;
Group ware
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7
ID:
327946
Refreshing relationships
/ Kampllikar (Mukta)
Kampllikar (Mukta)
Journal Article
0 Rating(s) & 0 Review(s)
Key Words
Customer relations
;
Customer relationship management
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8
ID:
349070
Study on customer relationship management in rural grocery shops
/ Desai (P. B.)
Desai (P. B.)
Journal Article
0 Rating(s) & 0 Review(s)
Key Words
Customer relationship management
;
Grocery shops
Export