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MANPOWER PLANNING : CALL CENTRES
(1)
answer(s).
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Item
1
ID:
357304
Specialised versus multi-skilled workforce : A newsboy approach for call centre resource planning
/ Bose (Dipankar); Chatterjee (A.K.)
Bose (Dipankar)
Journal Article
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Key Words
Manpower planning : Call centres
;
Specialised workers : Call centres
;
Multi-skill workers : Call centres
;
Call centres : Manpower planning
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